At WP Outreach, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our website and plugin.
1. Information We Collect
Account Information
When you purchase WP Outreach, we collect:
- Name and email address
- Billing address and payment information (processed securely by our payment provider)
- Company name (optional)
License Validation
To validate your license, we collect:
- Your website domain(s) where WP Outreach is installed
- License key
- Plugin version
Usage Data (Optional)
With your consent, we may collect anonymous usage statistics to improve our product:
- WordPress version
- PHP version
- Active features used
- Error logs (for debugging)
This data collection is optional and can be disabled in the plugin settings.
Support Communications
When you contact support, we collect:
- Your email address and name
- Support ticket content and attachments
- System information you provide for troubleshooting
2. What We Do NOT Collect
WP Outreach is a self-hosted plugin. This means:
- Your subscriber lists remain on YOUR server
- Email content is stored on YOUR server
- Campaign statistics are stored on YOUR server
- We have no access to your subscribers’ personal data
We never collect, store, or have access to the email addresses or personal information of your subscribers.
3. How We Use Your Information
We use the information we collect to:
- Process your purchase and manage your license
- Provide technical support
- Send important updates about your license, security patches, and new features
- Improve our product and services
- Comply with legal obligations
4. Email Communications
We may send you:
- Transactional emails: Purchase receipts, license information, password resets
- Product updates: Security alerts, important feature updates, renewal reminders
- Marketing emails: Product news, tips, and promotions (only with your consent)
You can unsubscribe from marketing emails at any time. Transactional and critical security emails cannot be opted out of while you maintain an active license.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Payment processors: To process your purchases securely
- Email service providers: To send transactional and marketing emails
- Analytics providers: To understand website usage (anonymized data only)
- Legal authorities: When required by law
All third-party providers are contractually obligated to protect your data.
6. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for all data transmission
- Secure password hashing
- Regular security audits
- Limited employee access to personal data
- Secure data centers with our hosting providers
7. Data Retention
We retain your data for as long as necessary to:
- Maintain your account and provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
After you close your account, we retain basic transaction records for 7 years for tax and legal purposes. Support tickets are retained for 2 years.
8. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing of your data
- Withdraw consent: Withdraw previously given consent
To exercise these rights, contact us at support@wpoutreach.com.
9. Cookies
Our website uses cookies for:
- Essential cookies: Required for website functionality and security
- Analytics cookies: To understand how visitors use our site
- Preference cookies: To remember your settings
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
10. Children’s Privacy
WP Outreach is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our website. The “Last updated” date at the top of this page indicates when the policy was last revised.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@wpoutreach.com
- Website: wpoutreach.com/contact